The following section outlines Little Frog Innovations, Inc's ("LFI") Billing Policy and apply to ALL LFI customers.
All charges are shown in U.S. Dollars; all payments must be made in U.S. dollars. LFI accepts the following:
• Credit Card (VISA, MasterCard, American Express)
• Money Order
Terms Of Payment
All payments shall be made in U.S. currency. LFI shall have the right to automatically charge the credit card, debit card or checking account of Customer to receive payment for Services. Customers not paying by credit card agree to pay the full balance due within twenty (20) days of the invoice due date. Invoices are due and payable upon receipt. Accounts that are forty-five (45) days past due may be subject to suspension. Payments received will be applied to past due balances. All past due and unpaid balances are subject to collection. In the event of collection, you will be liable for costs of collection including attorney's fees, court costs, and collection agency fees.
During the term of this Agreement, Customer shall pay the fees for the Services that are set forth on the Order Form and Domain Name Registration Form, as applicable. Such fees may include taxes, fees or assessments by governmental agencies and LFI shall have the right, at any time, to pass through and invoice to Customer any new or increased taxes, fees, assessments or other charges imposed on or required to be collected by LFI by any governmental agency.
Billing Cycles (Terms)
LFI offers one Billing Cycle (terms) for hosting charges: Yearly (12 months), Quarterly (3 months), and monthly. The Billing Cycle begins on the Plan Activation Date.
LFI does not mail paper invoices or statements. Customers receive their account billing statement via email.
Bank Wire Payments
LFI does accept Bank Wire Payments.
In order to insure uninterrupted service to your website, all plans will automatically renew at the end of the plan's Billing Cycle. Plan renewal charges are based on the prevailing rate on the date of renewal according to the service selected. Plans are renewed for the same billing cycle. If you wish to cancel your plan before plan renewal, please refer to the Cancellation section below.
Customer will pay a late payment charge equal to 1.5% (or the highest amount permitted by law) per month or portion thereof on the outstanding balance of any invoice remaining unpaid twenty (20) days after the date upon which payment is due.
Account Suspension For Non-Payment
In the event Customer's account becomes past due, or is otherwise deemed insecure, LFI may, in its sole discretion, suspend, interrupt or disconnect the Services. In the event of such suspension, interruption or disconnection, Customer may be required to post a deposit or such other security, as LFI deems necessary in order to resume receiving the Services. In addition, a service reconnect fee of $45 will apply.
Returned (NSF) Checks
LFI charges a $35.00 fee for returned/insufficient funds (NSF) checks. Customers that issue an NSF check will be required to submit future payments with a certified check or money order. Service may be suspended if a check is returned NSF and a service reconnect charge may apply.
Credit Card Disputes/Chargebacks
Any customer who disputes a credit card payment may be subject to a suspension and/or account termination at LFI's discretion. A service reconnect charge may apply.
30-Day Money Back Guarantee
Each of LFI's Shared Hosting Plans carries a 30-day unconditional money back guarantee. If you are not completely satisfied with our shared hosting services or support within the first 30 days, you will be given a full refund of the fees paid in advance (excluding setup fees) upon plan cancellation. The following services do not qualify for the 30 Day Money Back Guarantee: additional items and services, including but not limited to email services; domain name registration.
Refunds are only available in accordance with the 30 Day Money Back Guarantee. Refunds will be provided in the same payment method of the original payment; for checks, refunds are provided only after the initial check has cleared the bank. There are no refunds offered or promised after 30 days.
LFI's policies and prices are subject to change without notice. Any price changes become effective in the next billing cycle.
Hosting plans will automatically renew until a plan is cancelled. In order to cancel service, you must personally contact LFI's Billing Team, Monday through Friday, 9:00 A.M. to 5:00 P.M. Eastern Time, at 1-727-475-4797. LFI's customer service representatives will assist you with the cancellation process.
Cancellation requests must be received by LFI a minimum of five (5) business days prior to the end of your Billing Cycle for all plans. Cancellations submitted later than this time may result in automatic renewal of your hosting plan. Cancellations become effective on the day processed by LFI. LFI is unable to cancel your account effective for a future date. LFI will confirm the cancellation request when it is processed. If you do not receive a confirmation, please contact LFI as soon as possible. LFI does not monitor--and will not automatically cancel--plans for problems or changes related to domain name transfers, non-usage, Internic, your ISP, or any other secondary issues not directly related to LFI's services. Cancellation of services does not relieve the customer from paying any outstanding balance owed on the account. LFI reserves the right to cancel any account, at any time, without notice, for any reason LFI considers appropriate.
Cancellation requests may be submitted to [email protected] or be mailed via post to:
Little Frog Innovations, Inc.
ATTN: Billing Dept
11549 119th Terrace N
Largo, FL, 33778
In order to terminate early, Customer's primary contact person on the account should notify LFI of such request to do so. In the case of credit card orders, all termination requests should be signed by Customer's primary contact person on the account who must provide the last four digits of the credit card on file with LFI. However, LFI shall not be liable for unauthorized termination of an account.
Any termination by LFI or Customer shall not relieve Customer of any obligations to pay fees accrued prior to such termination. In the event that a Customer primary account holder cancels a service, service will be cancelled immediately, and the remainder of any payment that has been received forfeited. Set-up fees and domain name fees are not refundable. LFI reserves the right to terminate this Agreement without cause prior to the end of the term upon thirty (30) days written notice to Customer.